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If you are not completely satisfied, return the new/unused item in the original box prepaid within 1 month, with a copy of the invoice, for a refund/exchange. When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible.
No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only – no refunds will be given on handling/shipping charges.
New items purchased from Victory Road Performance that have been used or installed are not returnable/refundable.
If a return has been explicitly approved by a Victory Road Performance employee after 90 days from the invoice date that refund is subject to a 50% restocking fee and the remainder is issued as store credit, with no exceptions.
There are no returns after 6 months from the invoice date, no exceptions.
In the event a product arrives damaged at your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Victory Road Performance within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
Once the product is picked up and inspected by the shipping company, a replacement will be sent.
All pre-order sales are final and non-refundable. Once a pre-order is placed, it cannot be canceled or returned. By placing a pre-order, you acknowledge and agree to these terms.
Used parts purchased from Victory Road Performance are sold as is and are not returnable and carry no warranty or guarantee. The condition of used parts will be fully disclosed as accurately as possible prior to sale.
Labor costs for any parts purchased and not installed by Victory Road Performance, are not eligible for reimbursement under any circumstances.
Some parts purchased from Victory Road Performance also carry a core charge. Core charges are shown as an option on the item page, unless you are sending in your parts in advance you must select a core option, failure to correctly Identify a core option will result in a delay of your order. All parts are inspected upon receipt. Core charges are refunded to you when your original parts are received back to Victory Road Performance and meet the following core parts criteria.
Core parts must be returned within 60 days for a core charge refund. You must include a copy of your invoice or a note with your order number with your shipment. Cores received after 60 days will either be rejected or will be issued a 50% credit on the core deposit.
Core parts MUST be in usable condition, they cannot be damaged, broken, have stripped-out bolt holes, or otherwise unusable, and must be the same part as was purchased.
Core parts CAN NOT BE PAINTED OR POWDER COATED. If we receive core parts (e.g., plenums, valve covers, etc.) that are painted or powder coated we will deduct $60 per item from the core refund for sandblasting and cleaning charges.
Cores for polished engine parts cores (returns for polished parts): all screw holes must be threaded (not stripped), parts can not be cracked or otherwise damaged in any way, and thermostat/water housings must include all pieces. Any variances from the previous statements will result in a reduction of the core refund.
You will be notified of any parts that fail inspection as non-usable for cores and the reason they can not be used. You will have the opportunity to find alternative replacement parts. Core charges will not be refunded for core parts returned to Victory Road Performance which are deemed unusable.
Core charge refunds are processed upon receipt and inspection of parts and the amount is credited back to the account (credit card, Paypal, etc.) that was originally used for the order. Original order payments made by money order will receive a company check as the core refund. Core refunds can also be issued as store credit if you like, please indicate such on your information returned with the core parts.